RADISSON HOTEL GROUP PRIVACY POLICY - YOUR PRIVACY RIGHTS

Effective Date: April 1, 2015
Last updated: March 5, 2018 

RADISSON HOTEL GROUP PRIVACY POLICY

LAST REVISED ON MAY 25, 2018

Scope of this policy
Definitions
Hotel booking process
Hotel guests
Loyalty programs
Gift cards
Subscription to our newsletters
Mobile applications
Website forms
Meetings and events
Analytics
Social media and online reviews
Your rights – Under EU privacy law
Your rights – Non-EU users
Security measures
What rules apply to children?
How is your personal data shared with third parties?
International data transfers
How long will we keep your personal data?
Does this privacy policy apply to third party websites?
What happens if we make modifications to this policy?
How to contact us

Scope of This Policy

This Privacy Policy describes how the Radisson Hotel Group and its Affiliates and Subsidiaries (“we” or “us”) collects, uses, consults or otherwise processes an individual’s Personal Data.

This Privacy Policy applies globally, but depending on where you live some specific provisions of this Privacy Policy may not apply to you.

For the purposes of EU Privacy Law, depending on the type of Personal Data processing described in this Privacy Policy, Radisson Hospitality Inc., and/or Radisson Hospitality Belgium SPRL/BVBA may be operating as a sole or joint Controller. If operating as joint Controllers, both entities jointly determine the means and purposes of the processing of your Personal Data. What this means for you is that you can exercise your rights [Add hyperlink to the sub-chapter on rights] against either of the joint Controllers by contacting either company as set out below.

In some of the situations described in this Privacy Policy, the hotel where you made a booking and/or stay will also process your data as a (joint or sole) Controller. The hotel will be solely responsible for the processing activities for which it is the sole Controller.

Radisson Hospitality, Inc. is a company incorporated under US laws, having its registered seat and its offices at 701 Carlson Parkway, Minnetonka, MN 55305, United States, telephone number: +1 (763) 212-5000.

Radisson Hospitality Belgium SPRL/BVBA is a company incorporated under Belgian laws, registered at the Belgian Crossroads Bank for Enterprises with company number 0442.832.318, having its registered seat and its offices at Avenue du Bourget 44, B-1130 Brussels, telephone number: +32 2 702 9200.

We are committed to protecting the privacy of our users and customers.

 

This Privacy Policy is intended to inform you how we gather, define, and use Personal Data that you provide to us when using our websites and mobile applications or when relying on our hospitality services. Please take a moment to read this Privacy Policy carefully. Please note that if you plan to submit someone else’s Personal Data to us, for instance when making a booking on their behalf, you may only provide us with that person’s details with their consent and after they have been given access to information about how we will use their details, including the purposes set out in this Privacy Policy.

 

 

 

Please note that there may be local variations to this Privacy Policy in order to comply with local legislation [Add hyperlink to the sub-chapter on Your Rights – Non-EU Users].

In particular, there may be local deviations within the European Union in which case, please talk to your hotel’s front desk manager for more information or contact us at privacyquestion@radissonhotels.com?subject="country-specific provisions"i.If you have questions about an individual hotel’s practices or the information provided by it, please contact the hotel directly.


 

Definitions

Affiliates and Subsidiaries: Any corporation, firm, partnership or other entity which directly or indirectly controls, is controlled by, or is under common control with Radisson Hospitality Inc. and/or Radisson Hospitality SPRL/BVBA.

Controller: The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.

EU Privacy Law: Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data (the ”GDPR”), as well as any legislation and/or regulation implementing or created pursuant to the GDPR and the e-Privacy legislation, or which amends, replaces, re-enacts or consolidates any of them, and all other national applicable laws relating to the processing of Personal Data and privacy.

Processor: A natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the controller.

Recipient: A natural or legal person, public authority, agency or another body, to which the Personal Data are disclosed, whether a Third Party or not.

Third Party: A natural or legal person, public authority, agency or body other than the data subject, controller, Processor and persons who, under the direct authority of the controller or processor, are authorized to process Personal Data.

Supervisory Authority: An independent public authority which is established by a Member State pursuant to Article 51 of the GDPR.

Personal Data: Any information relating to an identified or identifiable natural person (”Data Subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Processing: Any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Privacy Shield: The EU-U.S. and Swiss-U.S. Privacy Shield legal framework, designed by the U.S. Department of Commerce and the European Commission and Swiss Administration to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring Personal Data from the European Union and Switzerland to the United States in support of transatlantic commerce.

Radisson Hotel Group: Radisson administrative entities, including but not limited to Radisson Hospitality, Inc. and Radisson Hospitality Belgium SPRL/BVBA, but also to the hotels operating under the Radisson Hospitality brands (including but not limited to Radisson Blu, Radisson RED, Radisson Collection, and Park Inn).

Standard Contractual Clauses: Sets of standard contractual clauses for transfers as adopted by the European Commission for the international transfer of Personal Data.

Personal Data Breach: A breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise processed.

 


Hotel Booking Process #booking

  1. Hotel booking process

In the context of the hotel booking process – whether this takes place online on one of our brand websites, through an online booking channel, via a travel agent, through our call center or directly at the hotel – we process your Personal Data for the purpose of (i) enabling you to reserve a room in the hotel of your choice; (ii) verifying the availability of the hotel and to administer the booking; (iii) sending you a booking confirmation; and (iv) sending you non-commercial pre-arrival emails. You may unsubscribe from pre-arrival emails at any time by clicking on the unsubscribe link in the emails sent to you.

 

Processed data categories

Address, Date of arrival and departure, Email address, First name / Last name, First name / Last name of adult co-guest(s), Payment card type, number and expiration date, Radisson Rewards membership number, Telephone number, Title

Source of data

Depending on the booking mechanism used:

  • Directly from you through the online booking form
  • Through the online booking channel you used to make the booking
  • From your travel agent
  • From our call center
  • From the Radisson hotel you made a direct booking with

Ground for processing

Processing is necessary to take steps to enter into and perform a contract.

Recipients of data

  • The Radisson hotel of your choice
  • Other Radisson Hotel Group entities involved
  • IT service providers involved in the (online) booking process
  • IT service providers
  • Email communications service provider

 

  1. Interrupted or incomplete online booking process (abandoned cart)

 When you are booking online but for some reason are not able to finalize the booking process, we process your Personal Data for the purpose of enabling you to easily continue the online booking process by sending you an email with a link to the online booking form, which is pre-filled on the basis of the data you had already provided in the form.

 

Processed data categories

Source of data

Ground for processing

Recipients of data

Address, Date of arrival and departure, Email address, First name / Last name, First name / Last name of adult co-guest(s), Payment card type, number and expiration date, Radisson Rewards membership number, Telephone number, Title

Directly from you through the online booking form

It is in Radisson Hotel Group’s legitimate interest as a business to re-market an interrupted or incomplete booking process. In this context, Radisson Hotel Group’s business interests prevail over yours.

  • Email communications service provider
  • Provider of targeted advertisements

 

  1. Guest satisfaction surveys

 We may send you guest satisfaction surveys by email during or after your stay to enable us to measure the performance of our hotels. You may unsubscribe from our guest satisfaction survey emails at any time by clicking on the unsubscribe link in the emails sent to you.

 

Processed data categories

Source of data

Ground for processing

Recipients of data

Country of residence, Date of arrival and departure, Email address, First name / Last name, Nationality, Radisson Rewards membership number, Stay details

 

Depending on the booking mechanism used:

  • Directly from you through the booking form
  • Through the online booking channel you used to make the booking
  • From your travel agent
  • From our call center
  • From the Radisson hotel you made a direct booking with

Processing is necessary to ensure and follow up on the good performance of the contract you have with us.

  • Other Radisson Hotel Group entities involved
  • Guest satisfaction survey provider

 

  1. Service emails aAnalytics

 In the context of service emails, which includes guest satisfaction survey emails and any non-commercial pre-arrival emails concerning your booking, we may process and collect your Personal Data, and notably whether you have opened and actioned a service email, for analytical purposes in order to measure the click-through rate and improve the content of our service emails. You may unsubscribe from our service emails at any time by clicking on the unsubscribe link in the service emails sent to you.

The information below describes the types of data we process for this purpose, where we get your data from, the ground we rely on to carry out the processing, and who we may share your data with.

 

Processed data categories

Source of data

Ground for processing

Recipients of data

Email address, Email clicking behavior, Email opening behavior, First name / Last name, Radisson Rewards membership number

From our email analytics service provider

It is in Radisson Hotel Group’s legitimate interest as a business to understand the email clicking behavior of its guests in order to determine whether improvements are needed. In this context, Radisson Hotel Group’s business interests prevail over yours.

  • Other Radisson Hotel Group entities involved
  • IT service providers
  • Email analytics service provider


Hotel Guests #guests

  1. Hotel check-in and check-out

When staying at the hotel of your choice, we will collect and process your Personal Data for the purposes of (i) registering your arrival and departure at the hotel; (ii) assigning you a key card to your room or allowing you to use your mobile device as a room key; (iii) obtaining a credit card guarantee or hotel deposit to ensure payment of your stay; (iv) managing (and archiving) your hotel registration card; (v) creating or updating your profile in our hotel management system; (vi) assessing your eligibility for a room upgrade and managing this if applicable; (vii) managing payment of your stay; (viii) establishing, printing or sending an invoice for your stay; and (ix) paying a commission to your travel agent (if applicable).

In the event you have booked a room in one of our hotels but do not show up – without cancelling – on the date of arrival communicated, we will process your Personal Data for the purposes of (i) cancelling your stay and any other reservation you may have made; and (ii) managing, processing and settling any outstanding payment that may be due.

 

 

Processed data categories

Source of data

Ground for processing

Recipients of data

Address, Bookings (hotel, restaurant, event, theatre, etc.), Date of arrival and departure, Email address, First name / Last name, First name / Last name of adult co-guest(s), Payment card type, number and expiration date, Radisson Rewards membership number, Telephone number, Title

Depending on the booking mechanism used:

  • Directly from you through the booking form
  • Through the online booking channel you used to make the booking
  • From your travel agent
  • From our call center
  • From the Radisson hotel you made a direct booking with
  • Directly from you through the hotel registration card

Processing is necessary to perform the contract you have with us.

  • Other Radisson Hotel Group entities involved
  • IT service providers
  • Your travel agent, if applicable

 

 

  1. Credit limit reports

To ensure payment for all guests staying in a hotel room, each hotel guest is asked for a credit card or deposit upon arrival. In order to ensure that you do not exceed your credit limit during your stay, we produce a credit limit report multiple times a day for the purposes of verifying whether your credit limit has been exceeded. These credit limit reports may contain your Personal Data. Please note that in limited circumstances these credit limit reports may be subject to one of our internal financial audits, and may therefore be accessed by members of our internal audit department, in order to ensure that our hotels follow the Radisson Hotel Group internal guidelines and policies.

 

Processed data categories

Source of data

Ground for processing

Recipients of data

Date of arrival and departure, First name / Last name, Payment card type, number and expiration date

Depending on the booking mechanism used:

  • Directly from you through the booking form
  • Through the online booking channel you used to make the booking
  • From your travel agent
  • From our call center
  • From the Radisson hotel you made a direct booking with
  • Directly from you through the hotel registration card

Processing is necessary to ensure the performance of the contract you have with us.

 

  • Other Radisson Hotel Group entities involved
  • IT service providers

 

  1. Hotel stay

When you stay in one of our hotels, we endeavor to make your stay as pleasant as possible. This requires processing your Personal Data for the purposes of providing specific services during your hotel stay. These services include (i) housekeeping and maintenance; (ii) returning lost or forgotten items to you; and/or (iii) managing your and your co-guests’ preferences, such as dietary requirements and pillow preferences, in order to provide you with a better service during your stay with us.

 

Processed data categories

Source of data

Ground for processing

Recipients of data

Address, Consumption habits, Date of arrival and departure, Dietary requirements, Email address, First name / Last name, First name / Last name of adult co-guest(s), Other preferences, Telephone number

Depending on the booking mechanism used:

  • Directly from you through the booking form
  • Through the online booking channel you used to make the booking
  • From your travel agent
  • From our call center
  • From the Radisson hotel you made a direct booking with
  • Directly from you during your stay at the hotel

It is in Radisson Hotel Group’s legitimate interest as a business to organize its day-to-day hotel maintenance activities, to personalize the services it provides, and/or to be able to identify the owner of a lost or forgotten item. Taking into account the limited Personal Data processed and shared for such purpose(s), Radisson Hotel Group’s business interests prevail over yours.

 

 

  • Hotel personnel, including housekeeping, maintenance, front desk, and/or other hotel personnel concerned
  • Other Radisson Hotel Group entities involved
  • IT service providers

 

  1. Hotel guest additional services and facilities

In many of our hotels you can benefit from additional services and facilities, such as breakfast, room service, minibar, pool, restaurants and bars, spa treatments, laundry services, parking, taxi requests, free Wi-Fi, etc. In the event you make use of additional services or facilities at one of our hotels, your Personal Data may be processed to (i) manage the booking and use of such additional hotel services and/or facilities; (ii) administer any advance bookings of additional services and/or facilities to your file; (iii) personalize returning guests’ arrival to the hotel and the choice of room amenities and room features; and (iv) manage the expenses incurred for such additional services and/or facilities.

 

Processed data categories

Source of data

Ground for processing

Recipients of data

Consumption habits, Date of arrival and departure, Dietary requirements, Email address, First name / Last name, First name / Last name of adult co-guest(s), Payment card type, number and expiration date, Radisson Rewards membership number, Title

  • Directly from you through the online booking form
  • Through the online booking channel you used to make the booking
  • From your travel agent
  • From our call center
  • Directly from you through the hotel registration card
  • Directly from you when making your additional service/facility request with the hotel front desk or the concierge

Processing is necessary to take steps with a view to entering into a contract and/or to perform the contract.

  • Hotel personnel, including front desk, room service, and/or other hotel personnel concerned
  • Other Radisson Hotel Group entities involved
  • IT service providers


 

Loyalty Programs #loyalty

  1. Radisson Rewards

Radisson Rewards is a global hotel rewards program applicable throughout the hotels of the Radisson Hotel Group that is available to guests staying in our hotels, and to professional partners irrespective of whether the professional partners stay as guests or book on behalf of others. The Radisson Rewards program is managed by Radisson Hospitality, Inc. The Radisson Rewards program provides you with a number of benefits during your stay at our hotel, and enables you to collect Radisson Rewards points during your stay in our hotels and when purchasing from our selected partners. In such context, we may process your Personal Data in order to be able to i) create your online Radisson Rewards profile, including sending you an activation link by email; ii) provide you with information on your Radisson Rewards points; iii) register your bookings and award points to your membership card; iv) inform you about your rewards once you reach a certain points level; and v) inform you about any changes to the Radisson Rewards program.

 

Processed data categories

Source of data

Ground for processing

Recipients of data

First name / Last name, Hotel stay details, Radisson Rewards Membership number, Booking details, Email address, Title, Address, Telephone number, Country of residence, Language preference

Directly from you when signing up to Radisson Rewards or claiming or redeeming Radisson Rewards points

Processing is necessary to take steps at your request with a view to perform the contract you have with us.

  • Other Radisson Hotel Group entities involved
  • IT service providers
  • Relevant partner company

 

  1. Other loyalty programs

Apart from Radisson Rewards, we also offer our guests the possibility to earn miles or points in loyalty programs of our partners, such as frequent flyer programs, car rental programs and railway programs. In such context, we may process your Personal Data in order to be able to (i) award miles or points to your membership account with one of our recognized partners following your stay at our hotel; and (ii) assess and fulfil your request to redeem your miles or points of our recognized partners’ loyalty programs at our hotel.

 

 

Processed data categories

Source of data

Ground for processing

Recipients of data

First name / Last name, Hotel stay details, Membership number of loyalty program of relevant partner company

Directly from you when claiming or redeeming miles or points

Processing is necessary to take steps at your request with a view to perform the contract you have with us as well as to perform the contract you have with our recognized partner(s).

  • Other Radisson Hotel Group entities involved
  • IT service providers
  • Relevant partner company

 

  1. Redemption

We provide you with the opportunity to redeem your loyalty points for items such as gift cards, partner offers or charities. When you make a redemption, we process your and, if applicable, the gift card recipient’s Personal Data for the purpose of managing and successfully completing your redemption.In cases where you purchase a gift card for another person, we will process additional Personal Data for the purpose of delivering the gift card to the recipient by email or by post.

 

Processed data categories

Source of data

Ground for processing

Recipients of data

First name / Last name, Payment card type, number and expiration date, your Address, Telephone number, Connection logs, email address, and IP address

 

If you purchase a gift card for someone else and depending on the mode of delivery, we will also process the Address of the recipient, email address of the recipient, First name / Last name of the recipient, Telephone number of the recipient

Directly from you when redeeming your points at the hotel or online

Processing is necessary for the performance of the contract you have with us.

 

 

  • Other Radisson Hotel Group entities involved
  • IT service providers
  • Gift card platform provider
  • Payment service provider
  • IT service providers involved in the (online) booking process

 

 

 

Gift Cards #giftcards

We provide the opportunity to purchase physical or e-gift cards that can be redeemed at our hotels to pay hotel charges, restaurants and spa treatments.

  1. Purchasing a gift card

When you purchase a gift card at one of our hotels or online, we process your and, if applicable, the gift card recipient’s Personal Data for the purposes of managing and successfully completing your purchase of the gift card. If you are purchasing the gift card for another person, we will process additional Personal Data for the purpose of delivering the gift card to the recipient by email or by post.

 

Processed data categories

Source of data

Ground for processing

Recipients of data

First name / Last name, Payment card type, number and expiration date

 

If a gift card is purchased online, in addition to the above, we will process your Address, Connection logs, Email address, and IP address

 

If you purchase the gift card for someone else and depending on the mode of delivery, we will also process the Address of the recipient, Email address of the recipient, First name / Last name of the recipient, Telephone number of the recipient

Directly from you when purchasing the gift card at the hotel or online

Processing is necessary to take steps at your request with a view to enter into and perform a contract.

 

 

  • Other Radisson Hotel Group entities involved
  • IT service providers
  • Gift card platform provider
  • Gift card manufacturer
  • Payment service provider

 

  1. Registering your gift card

As a recipient of one of our gift cards, you may choose to register your gift card online in order to protect the remaining value on the card in case it is lost or stolen. Should you decide to register your gift card, we will process your Personal Data for the purpose of processing such registration.

 

Processed data categories

Source of data

Ground for processing

Recipients of data

Address, Date of birth, Email address, First name / Last name, Telephone number, Title

 

 

Directly from you during the online registration of the gift card

Ad hoc consent obtained during the registration of the gift card

  • Other Radisson Hotel Group entities involved
  • IT service providers
  • Gift card platform provider

 


 

Subscription to Our Newsletters #newsletters

  1. Newsletters and marketing communications

Processed data categories

Source of data

Ground for processing

Recipients of data

Address, Date of birth, Email address, First name / Last name, Gender, Hobbies and interests, Telephone number, Hotel stay history, Country of residence

Directly from you when subscribing to our newsletter or later when completing your account

Ad hoc consent obtained during the subscription to our newsletter

 

  • Other Radisson Hotel Group entities involved
  • IT service providers
  • Email communications service provider

 

  1. Newsletters and marketing communications analytics

Processed data categories

Source of Data

Grounds for Processing

Recipients of Data

Email address, Email clicking behavior, Email opening behavior, First name / Last name, Radisson Rewards membership number

From our email analytics service provider

It is in Radisson Hotel Group’s legitimate interest as a business to understand the click-through rate of its emails in order to determine whether improvements are needed. In this context, Radisson Hotel Group's business interests prevail over yours.

  • Other Radisson Hotel Group entities involved
  • IT service providers
  • Email analytics service provider

Mobile Applications #mobileapps

In order to assist our guests in booking, planning and enjoying their stay, we offer mobile applications for our different hotel brands including but not limited to Radisson Blu, Radisson RED, Radisson Rewards, and Park Inn. These mobile apps can be downloaded through online app stores, including the Apple App Store or the Google Play store.

 

Depending on how you use our mobile applications, your Personal Data may be processed for the purposes of (i) enabling you to reserve a room in the hotel of your choice (see also Hotel Booking Process [provide link to dedicated section on hotel booking process]); (ii) processing your online check-in; (iii) managing your room service order; (iv) booking reservations at your request at a local restaurant; (v) performing special services at your request such as wake up calls, late check-out, or turn down service; (vi) enabling you to book meetings and events in our hotels; (vii) processing your online check-out and your feedback on your stay; (viii) addressing the requests you have made through the mobile app, including through the chat; and (ix) view how many loyalty points you have collected.

 

To avoid having us receive or use your real-time location, do not opt in to location services. If you did opt in and have changed your mind, you may opt out of location services through your device settings or by deleting the application. Equally, if you would like to no longer receive push notifications via one of our mobile applications, you can revoke push notification permission for the mobile application(s) in your device’s operating system settings.

 

The information below describes the types of data we process in the context of our mobile applications, where we get your data from, the ground we rely on to carry out the processing, and who we may share your data with. For the Radisson Rewards mobile application, please consult the dedicated section on Radisson Rewards [provide link to dedicated section on Radisson Rewards].

 

Processed data categories

Source of data

Ground for processing

Recipients of data

Email address, First name / Last name, Location data, Stay details, Telephone number

Directly from you when downloading our application(s) or when interacting with the application(s)

Ad hoc consent obtained during the installation of the application or in the context of your use of the application

 

  • The Radisson hotel of your choice
  • Other Radisson Hotel Group entities involved
  • Mobile applications provider
  • Cloud and hosting service providers

 

iBeacon iBeacons are electronic devices that broadcast signals that can be received by mobile devices on which one of our mobile apps is installed. If you have voluntarily installed one of our apps on your device, and if you have granted permission for the app to track your location, then iBeacons installed in our hotels may send a signal to the app on your device about the precise, real-time location of the device. The app may use this information to deliver special offers and promotions to you, at a time and place when the information is most relevant. For example, if you are in one of our hotels late in the afternoon, your mobile device may receive a signal from an iBeacon that causes the app to notify you about drink or dinner specials. As a convenience to you, receipt of the iBeacons signal and delivery of the special offer or promotion may occur even if you are not currently using the app. To make our mobile apps and services operate better, we may also collect other information based on iBeacon signals, for example, the strength of the signal between the iBeacon and your device, the duration your device is near the iBeacon, or the battery level of the iBeacon itself. To avoid having us receive or use your precise, real-time location, do not optin to location services. If you did opt in and have changed your mind, you may opt out of location services through your device settings or by deleting the app.

 

Website Forms #forms

Should you have a particular query or feedback, including the exercise of one of your rights under the GDPR, you may contact us through the contact forms available on our website(s). In such context, we may process your Personal Data for the purposes of handling and providing an answer to your query or request or to follow up on your feedback. We also provide other forms on our websites which may assist you in requesting a particular service from us, such as the best online rate guarantee form.

The information below describes the types of data we process for these purposes, where we get your data from, the ground we rely on to carry out the processing, and who we may share your data with.

Processed data categories

Source of data

Ground for processing

Recipients of data

Address, Email address, First name / Last name, Radisson Rewards membership number, Stay details, Telephone number, and any other data you may decide to share with us in open comment boxes.

Directly from you through the form

Ad hoc consent obtained through the contact form

  • Other Radisson Hotel Group entities involved
  • IT service providers

 

Meetings and Events #meetings

  1. Meetings and events organization and feedback

If you wish to organize a meeting or event in one of our hotels or if you would like more information on this possibility, you can reach out to us by filling in the Request a Proposal form or dedicated contact form on our website(s), by interacting with the online meetings and events chatbot, by directly contacting the hotel of your choice or by contacting us by other means. The Personal Data collected will be processed for the purposes of fulfilling your request to organize a meeting or event.

We may also send you meeting satisfaction surveys after your meeting or event to enable us to measure the performance of our hotels as meeting venues.

 

Processed data categories

Source of data

Ground for processing

Recipients of data

Address, Date of meeting or event, Email address, First name / Last name, Profession and employment, Radisson Rewards membership number, Telephone number

Directly from you through

  • the online Request a Proposal form
  • the online contact form
  • the meetings and events chatbot
  • a request communicated by other means

Depending on whether you contract directly with us or on behalf of your company:

  • Processing is necessary to take steps at your request with a view to entering into and to perform a contract.
  • It is in Radisson Hotel Group’s legitimate interest as a business to have a lead contact person at the company organizing a meeting or event and providing feedback on that meeting or event. In this context, Radisson Hotel Group’s business interests prevail over yours.
  • The hotel of your choice
  • Other Radisson Hotel Group entities involved
  • IT service providers
  • Online chatbot service provider
  • Meeting satisfaction survey provider

 

  1. Meetings and events marketing communications

If you have opted in to receive commercial communications in the context of the organization of a meeting or event, we will also process your data to contact you with information about our services and latest offers.

 

Processed data categories

Source of data

Ground for processing

Recipients of data

Address, Email address, First name / Last name, Profession and employment, Telephone number

Directly from you through

  • the online Request a Proposal form
  • the online contact form
  • the meetings and events chatbot
  • a request communicated by other means

Ad hoc consent obtained through

  • the Request a Proposal form online
  • the contact form
  • the meetings and events chatbot
  • Other Radisson Hotel Group entities involved
  • IT service providers
  • Online chatbot service provider
  • Email communications service provider

 

 

  1. Meetings and events marketing communications analytics

Processed data categories

Source of data

Ground for processing

Recipients of data

Email address, Email clicking behavior, Email opening behavior, First name / Last name, Profession and employment, Radisson Rewards membership number

From our email analytics service provider

It is in Radisson Hotel Group’s legitimate interest as a business to understand the click-through rate of its emails in order to determine whether improvements are needed. In this context, Radisson Hotel Group’s business interests prevail over yours.

  • Other Radisson Hotel Group entities involved
  • IT service providers
  • Email analytics service provider

 

Analytics #analytics

We may use any data you provide to us for analytical purposes to optimize your experience, enhance our marketing, business and operational efficiency, create segments of our customers based on their Personal Data and tailor our offers and promotions to your preferences and consumption habits. In the context of such analytics, we analyze and may combine different data we hold about our guests, including (i) responses to guest satisfaction surveys; (ii) communications guests have with us; (iii) click-through rates for our marketing communications; (iv) our guests’ behavior on our websites; (v) bookings; and (vi) any information we receive via our Radisson Rewards program. Please see also our dedicated sections on Meeting and Events Marketing Communications Analytics [provide link to dedicated section on Meetings and Events Marketing Communications Analytics] and Newsletter and Marketing Communications Analytics [provide link to dedicated section on Newsletter and Marketing Communications Analytics].

Processed data categories

Source of Data

Grounds for Processing

Recipients of Data

Hotel stay details, Address, Bookings (hotel, restaurant, event, theatre, etc.), Date of arrival and departure, Title, First name / Last name, First name / Last name of adult co-guest(s), Email address, Telephone number, Payment card type, number and expiration date, Radisson Rewards membership number, redemption history

  • Directly from you when signing up to Radisson Rewards or claiming or redeeming Radisson Rewards points
  • Directly from you through the online booking form
  • Through the online booking channel you used to make the booking
  • From your travel agent
  • From our call center
  • From our email analytics provider
  • Directly from you when making your additional service/facility request with the hotel front desk or the concierge

It is in Radisson Hotel Group’s legitimate interest as a business to understand its guests’ preferences and consumption habits. In this context, Radisson Hotel Group’s business interests prevail over yours.

  • Other Radisson Hotel Group entities involved
  • IT service providers
  • Analytics service provider

 

Social Media and Online Reviews #social

We may process your Personal Data obtained through social media platforms (including Facebook, Instagram, LinkedIn, Weibo and Twitter) or online reviews (including on TripAdvisor) concerning our Radisson Hospitality brands for the purposes of (i) addressing your questions or complaints; (ii) monitoring our online reputation; and (iii) improving our services and identifying opportunities on which we can focus.

Some of our social media pages allow users to submit their own content. Please remember that any content submitted to one of our social media pages can be viewed by the public, and you should be cautious about providing certain personal information (e.g., financial information or address details) via these platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms (e.g., Facebook or Instagram). Please also refer to the respective privacy and cookie policies of the social media platforms you are using.

 

Processed data categories

Source of data

Ground for processing

Recipients of data

Any Personal Data you may decide to share with us or published on social media or in other online reviews about us

 

  • Directly from you through publicly accessible social media pages, online booking channels or other (review) websites

 

  • From our online reputation monitoring service provider

It is in Radisson Hotel Group’s legitimate interest as a business to process the Personal Data you have chosen to address to us or make publicly available on social media platforms, online booking channels or other (review) websites in order to improve our services and identify business opportunities. In this context, Radisson Hotel Group’s business interests prevail over yours.

  • Other Radisson Hotel Group entities involved
  • Online reputation monitoring service provider

 

Social media contests

From time to time, we may organize a contest on one of our social media pages. If you choose to participate in such contest, we will process your Personal Data for the purpose of organizing and managing the social media contest and picking the winner(s).

Processed data categories

Source of data

Ground for processing

Recipients of data

This depends on the data fields in the contest concerned, but almost always includes the following categories of data:

 

Address, Email address, First name / Last name, Telephone number

Directly from you through our social media pages

Processing is necessary to take steps to enter into and perform a contract as you accept the terms and conditions of the contest.

  • Other Radisson Hotel Group entities involved
  • IT service provider


 

Your Rights – Under EU Privacy Law #yourrightsEU

 

If you are in the EU, EU Privacy Law grants specific rights, summarized below, which you can in principle exercise free of charge, subject to statutory exceptions. These rights may be limited, for example if fulfilling your request would reveal Personal Data about another person, or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. To exercise any of your rights, you can file a request via email at privacyquestion@radissonhotels.com [insert mailto:privacyquestion@radissonhotels.com?subje